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Frequently Asked Questions |
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- What is the Electricity Vending System (EVS)?
- How do I top-up EVS credits?
- How do I monitor?
- What should I do if my account does not reflect the credit I have just purchased?
- What will happen if I have forgotten to purchase sufficient EVS credits?
- What will happen if I have remaining credits in the EVS account upon check-out and closure of account?
- Who should I contact if I have any enquires or feedback?
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- What is the Electricity Vending System (EVS)?
The EVS combines smart metering technologies with e-payment platforms to allow residents to monitor, control and manage their air-conditional (AC) usage within their individual premises at University Town (UTown).
- How do I top-up EVS credits?
EVS credits could be purchased from the following:
- EVS website accepts Credit Card and Debit cards. The website URL address is https://nus-utown.evs.com.sg
EVS Credits will be sent shortly after purchasing
- How do I monitor?
Residents can login to EVS website to monitor AC credits.
- What should I do if the meter does not reflect the credit I have just purchased?
The credit information will automatically be stored in your EVS smart meter shortly after the purchase. If you do not see the information after 1 hour, you can call the EVS Hotline 82999655.
- What will happen if I have forgotten to purchase sufficient EVS credits?
A notification would be sent through Email and SMS when the AC credits falls below a leftover value of $5 and the next day after 0900 hours, if there are no new top-up received. To avoid disruption to AC usage, do perform timely top-up of the AC credit when the notification is received.
Once the EVS credit is totally depleted, the air-conditioner would stop running til the account is top-up once again. The supply will be restored shortly after top-up of EVS credit. In the event of overdue amount in the account, this amount shall be payable by the resident occupying the unit for the applicable
semester period.
- What will happen if I have remaining credits in the EVS account upon check-out and closure of account?
NUS has a NO refund/cancellation/transfer policy for the student housing air-con credits. Individual users are encouraged to monitor the top up and usage amount.
- Who should I contact if I have any enquires or feedback?
You can contact us via the following,
- EVS Hotline:8299 9655 (Operating Hours: 0900 ~ 1800)
- EVS email: evs_operator@yahoo.com.sg
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